Low Wood Bay

Tha Spa experience was fabulous. The view was beautiful. The room was comfortable.

The hotel, it's staff, location and facilities were superb. The hotel staff were all particularly accommodating and polite. The hotel provides a fantastic breakfast selection, despite being busy when we visited there was never a pressure to leave. A 11am check out was very well received on the Sunday morning.

The hotel was excellent both inside and out. Excellent staff helpful. Poor check in We could not get into our rooms to change for a wedding being held at the hotel until after the start of the wedding. No spare rooms to get changed into which for hotel of that size not acceptable. The huge let down was the experiences at the hotel bars. Not only did they charge exorbitant prices for any drink being purchased but they secretly added a 12.5% service charge onto your bill. Which if you did not ask for a receipt, you would not know they had done so and that you were being charged over the odds for any drinks being purchased. I call that stealing. Unlike restaurant when you get a bill you are given an option to accept the service charge or not. Not at this hotel the bar staff simply added the service charge onto the price of your drinks the cost of which were high enough. Huge car park but you were charged £12 to park at the hotel

Excellent room overlooking Lake and fells. Lovely welcome from Debbie who gave us a personalised check in at the Winander Club. Staff in bar/ restaurant “W” were fantastic. Food excellent. Pool and indoor spa was nice. Clean and not overly busy. Birthday cards and balloons from the hotel made it special.

Nice hotel with great staff and great location. The infinity pool (once we finally got in) was great. Best thing about the place. Great gym facilities